terms and conditions

General

For agents/dealers in relation to Awesim Telecoms (Pty) Ltd (“Awesim”) sim card support.
Please always contact Awesim to confirm the latest version of these Terms and Conditions as well as any other specific Terms and Conditions that may be available.

1. Activation rules as per the respective networks (subject to change at any time by the network)

1.1. Vodacom: Starters without value need to dial R26 within 3 calendar months of first connection to qualify for agent/dealer promotional support. If the Starter does not reach R26 dial out, no agent/dealer promotional support shall be paid to the agent/dealer. Any Awesim/Smartcall/Network added value loaded on the Starter Pack will be excluded from agent/dealer promotional support. Dial in, Premium rated Calls, SMS’s or any activity deemed computer generated are not included in usage. Any organised scheme that is solely for the purpose of creating activations to benefit from the incentives is excluded. Any Starter Packs defined at Data Starters which come with preloaded data will not qualify for agent/dealer activation promotional support.

1.2. MTN: Activation of a prepaid sim kit means that the sim card contained in a pre-paid sim kit is shown by the Operators systems as having been connected on the network; and having attained a cumulative spend value of R 30 (incl VAT) in outgoing billable local voice, SMS and data calls, excluding International Calls, Value Added Services, Premium Rated Services, Direct Carrier Billing, Extra Time, Excluded Bundle Products and Other Excluded Usage as defined by MTN, within the spend calculation period. Spend calculation period means a period of time made up of: i) the number of days remaining in the month in which the Connection took place (‘Connection Month’), starting from the day on which the Connection occurred (‘Connection Date’) and; ii) the number of days included in the 3 (three) calendar months immediately following the end of the Connection Month; which period shall not exceed 120 (one hundred and twenty) days from connection date.

1.3. Cell C: Starter Pack Activation shall be deemed to have taken place when the SIM Card relating to a Starter Pack sold to a Customer has been activated on the Cell C Network; and not less than R25 (twenty five Rand) excluding VAT is spent by a combination of either chargeable outgoing Voice calls and/or outgoing Data, SMS and/or MMS usage from the Subscriber Number associated with the aforementioned SIM Card, within a period of not more than 90 (ninety) calendar days from the first chargeable outgoing Voice call or outgoing SMS, MMS or Data usage. For the purposes of this definition, “outgoing Voice calls, Data, SMS and MMS usage”, shall specifically exclude (i) calls or usage in respect of non-chargeable competitions and voting polls; and (ii) Voice calls, SMS, MMS or Data or any other usage by the Customer utilising any Airtime bonus issued to such Customer from time to time; and (iii) Value added/premium services/Wireless Application Service Provider (WASP) services made available by Cell C from time to time; and (iv) International and International Roaming Voice, SMS and Data charges, and (v) Voice calls, Data, SMS and/or MMS made/sent to any other number which is not chargeable to the Customer, and (vi) Purchases from the “Content Platform and black data bundles. Therefore the purchases of local Voice, SMS, MMS and/or Data Bundles are included as chargeable usage. Any Starter Packs defined at Data Starters which come with preloaded data will not qualify for agent/dealer activation promotional support.

1.4. *Telkom Mobile (Sim-Sonke): Activation would refer to a new prepaid connection for a Sim-Sonke sim card, subject to billable usage to the minimum value of R29 (Twenty Nine Rand) (inclusive of VAT) having been made during a continuous 3 (three) calendar month period (inclusive of the month in which the connection to the Telkom network is made) by that sim card. Bonus or promotional airtime usage, PC and computer generated calls will not be classified as billable usage. Any organised scheme that is solely for the purpose of creating activations to benefit from the incentives is excluded.

The following will not be classified as billable usage:

  • • Bonus or promotional airtime usage, bonus or promotional data and SMS bundle purchases
  • • PC and computer-generated calls, PC and computer-generated data sessions
  • • Value added services purchased via USSD or other self-service channels, like the Telkom App and Mo'Nice, that are not standard priced Telkom products and have either been discounted or is offered as promotional/ bonus/ customised/ 3rd party products
  • • Wasp services, carrier billing services, event billing services, content billing services, premium rated services
  • • International roaming and international calling

Any Starter Packs defined at Data Starters which come with preloaded data will not qualify for agent/dealer activation promotional support.

1.5. Lycamobile: Starter Pack Activation means when a Starter Pack, purchased by an End User, is activated by or on behalf of the Customer on the Lycamobile Service and the End User has recharged with and used Airtime to the value of R20 (twenty rand) within 90 days of the Starter Pack being activated. Bonus or promotional airtime usage, PC and computer-generated calls will not be classified as billable usage. Any organised scheme that is solely for the purpose of creating activations to benefit from the incentives is excluded. “End User” (or “Subscriber”) means an individual consumer user who purchases Products, for purposes outside his/her business, trade or profession, to gain access to the Services provided by Lycamobile. Accordingly, End Users do not include businesses or their employees, nor any person other than a bona fide consumer user wishing to access the Service for the purposes of making voice calls, SMS, data services and related communications services provided by the Service.

“End User” (or “Subscriber”) means an individual consumer user who purchases Products, for purposes outside his/her business, trade or profession, to gain access to the Services provided by Lycamobile. Accordingly, End Users do not include businesses or their employees, nor any person other than a bona fide consumer user wishing to access the Service for the purposes of making voice calls, SMS, data services and related communications services provided by the Service.

1.6. Trace Mobile (Sim-Sonke): Starter Pack Activation shall be deemed to have taken place when – the SIM Card relating to a Starter Pack sold to a Customer has been activated on the TRACE Mobile Network; and not less than R20.00 (twenty Rand) excluding VAT is spent by a combination of either chargeable outgoing Voice calls and / or outgoing Data, SMS and / or MMS usage from the Subscriber Number associated with the aforementioned SIM Card, within a period of not more than 90 (ninety) calendar days from the first chargeable outgoing Voice call or outgoing SMS, MMS or Data usage.

For the purposes of this definition, “outgoing Voice calls and / or outgoing Data, SMS and / or MMS usage”, shall specifically exclude (i) calls or usage in respect of non-chargeable competitions and voting polls; and (ii) Voice calls, SMS, MMS or Data or any other usage by the Customer utilising any Airtime bonus issued to such Customer from time to time; and (iii) Value added / premium services / Wireless Application Service Provider (WASP) services made available by TRACE Mobile from time to time; and (iv) International Voice calls, SMS and MMS including Voice, SMS and Data charges while roaming, and (v) Voice calls, Data, SMS and / or MMS made / sent to any other number which is not chargeable to the Customer. Therefore, the purchases of local Voice, SMS, MMS and/or Data bundles are included as chargeable usage.

2. Port bonuses support rules as per the respective networks (subject to change at any time by the network)

The following rules apply for port bonus support:

2.1. Vodacom / MTN / Telkom / Cell C / Trace Mobile / Lyca Mobile:
2.1.1. Port bonus 1: This will be achieved when a customer has been successfully ported to an Awesim sim card and that customer has dialled out or spent R 150 (Ex-VAT) worth of airtime.

2.2. Cell C / Lyca Mobile:
2.2.1. Port Bonus 2: This will be achieved when a customer has been successfully ported to an Awesim sim card and that customer has dialled out or spent a further R 150 (Ex-VAT) worth of airtime, being R 300 (Ex-VAT) in total.

2.3. All of the above airtime spend needs to have occurred within 90 days of the port having occurred.

2.4. All ported customers need to have existed and have been a real customer (as per clause 4) on the previous network to qualify for payment after a port has been done.

3. RICA Rules as per the respective networks (subject to change at any time by the network) as well as Awesim:

3.1. Vodacom and MTN both have set a certain time frames for an automated reversal of a RICA if the sim has not been used within a certain time period. This is not fully disclosed by either network and is within their control.

3.2. For Vodacom sim cards, there is a further rule in place: the sim card must have been RICA’ed and must then connect to the network within 3 days to be eligible for payment;

3.3. For all sim cards there is an overriding rule in place: A sim card will have 90 days from the date of RICA to perform a successful recharge (any amount or type) or usage to qualify for an activation payment, if an activation is subsequently achieved. The factor to determine this (being usage or recharge) is dependent on the reporting that is received by Awesim from the respective network. This is to prevent Pre-RICA on the sim cards. Once the sim has made the 90 day rule as mentioned above, will still have the full period mentioned below for the sim to load and spend the required airtime to activate.

4. Real Customers and Fraudulent Activations

A real customer is a customer defined as, but not limited to, a customer who:

  • • Is a real person who is not the agent/dealer/distributor and is a bona fide paying customer who will be using the sim card for access to the respective network’s services.
  • • Performs continuous recharges on a regular basis after the first recharge.
  • • Performs continuous subsequent recharges after the required amount (value) of recharges needed to activate the respective sim card has been loaded and used by the customer as per the activation criteria.
  • • Performs continuous subsequent recharges after the pre-loaded amount (value) of airtime/data loaded onto any pre-loaded data or airtime sim card has been loaded and used by the customer.
  • • Uses the sim card on a regular basis for billable transactions.
  • • Uses the sim card for a variety of services.
  • • Uses the sim card in a cellular phone and not a machine.
  • • Is not using the sim card as part of an organised scheme for the sole purpose of creating activations or earn revenue of this deal.

Awesim will, at its own discretion, determine whether a sim card that has been distributed by the agent/dealer is a real customer irrespective of whether the above activation rules have been reached or not. If it is determined otherwise Awesim will have the right to withhold all support related to that sim as well as all other support related to that agent/dealer.

Awesim will, at its own discretion, determine whether a sim card that has been distributed by the agent/dealer has been done so fraudulently, irrespective of whether the above activation rules have been reached or not. If it is determined there has been fraudulent activity, Awesim will have the right to withhold all support related to that sim as well as all support related to that agent/dealer.

5. Activation support

5.1. Any activation support due to eligible agents/dealers will be made based on activations achieved for the respective period less any:
5.1.1. Activations listed as fraudulent
5.1.2. Activations listed as not being a real customer
5.1.3. Activations on any pre-loaded data or airtime sims
5.1.4. Any outstanding amounts owing to Awesim by the agent/dealer
5.1.5. Any other deductions determined to be relevant by Awesim for that period
5.1.6. For Smartcall/Vodacom sims where RICA agents are paid directly to the number who RICA’ed the sim, the RICA needs to be performed on the SmartRica platform and the sims cannot be RICA’ed using the Bulk Rica functionality.

6. Bonus support

6.1. Any bonus support due to eligible agents/dealers will be made based on activations achieved for the respective period less any:
6.1.1. Activations listed as fraudulent
6.1.2. Activations listed as not being a real customer
6.1.3. Activations on any pre-loaded data or airtime sims listed as not being a real customer
6.1.4. Any outstanding amounts owing to Awesim by the agent/dealer
6.1.5. Any other deductions determined to be relevant by Awesim for that period